I got sent fake and wrong items! Need help
Mimozarama
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Posted on
Jan-01-2021
02:50 PM
I ordered an item from a website and i bought the items but realised after that the website was dodgy & i filed a dispute however it got declined. My order then came and i got sent the wrong items to my house which i ordered. I then told them about this and they said they can only reimburse me 10% of the order that come up to £105 if i keep the clothes. They said returning them, shipment will be expensive. I agreed, however they havent given me the money back and id rather get my full amount of money back as the items i recieved were wrong and fake. What do i do? Its not letting me dispute
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Disputes
1 REPLY 1
kernowlass
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Jan-10-2021
06:44 AM
You are only allowed 1 dispute per transaction so the only way you can get a second dispute opened is to contact Paypal (when and if you can) and see if they will open a second dispute for you.
They may decline citing policies but if you say you made a mistake then they might open a second dispute for you.
If not then if you funded your paypal payment via a credit card then consider contacting your card issuer and see if they will help you with a chargeback?
Advice is voluntary.
Kudos / Solution appreciated.
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