@velijanashvili
If you received something Significantly Not as Described (SNAD) which you clearly did, PayPal should cover you so you need to change the type of claim to SNAD. Contact customer service for assistance:
- Log on.
- Click HELP at the top menu.
- Scroll down and click CONTACT US.
- Scroll down to click MESSAGE US or other contact options.
Or contacting via social media:
Facebook: https://www.facebook.com/paypal
Twitter: @AskPayPal
Significantly Not as Described claims
An item may be considered Significantly Not as Described if:
- The item is materially different from the seller’s description of it.
- You received a completely different item.
- The condition of the item was misrepresented. For example, the item was described as “new” but the item was used.
- The item was advertised as authentic but is not authentic (i.e. counterfeit).
- The item is missing major parts or features and those facts were not disclosed in the description of the item when you bought it.
- You purchased a certain number of items but didn’t receive them all.
- The item was damaged during shipment.
- The item is unusable in its received state and was not disclosed as such.
An item may not be considered Significantly Not as Described if:
- The defect in the item was correctly described by the seller in its description of the item.
- The item was properly described but you didn't want it after you received it.
- The item was properly described but did not meet your expectations.
- The item has minor scratches and was described as “used."
You will need to tell the freight forwarder to return item for you with tracking info. If you do not get a refund from PayPal for whatever reason after, you can dispute through your Visa credit card instead. The seller will be charged a handling fee by PayPal to deal with credit card chargeback for SNAD or Credit Not Received upon return and seller won't be covered.
Kudos & Solved are greatly appreciated. 🙂
