I got scammed, and I cannot use PayPal protection to get my money back
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
So I 'bought' this oscilloscope from a website that claimed a wholesale, the website is no longer available, and when I try opening a dispute, I cannot escalate it to PayPal for some reason. See the picture below.
How do I get to PayPal in order for them to respond and help me get my money back? All their "Contact us" links lead me into a loop and send me to this exact same place again and again.
- Labels:
-
Disputes
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi, @Stiv963
Welcome to the PayPal community and thank you for your post.
I am sorry to know about what has happened. If you purchased something and would like a refund because you haven't received it, or it's not as described, you can file a dispute in our Resolution Center to start the process of getting your money back. You have 180 days from the transaction date to initiate a dispute. Please check this article to know more information. If you face any issues, I'd recommend reaching out to our Customer Support by clicking on the contact option at the bottom of the page on our website.
I hope this helps.
Ayesha
If this post or any other was helpful, please enrich the Community by giving kudos to its author, accepting it as a solution, and/or coming back to assist others. Members make this Community great!
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I think you need to wait 7 days from payment before you can escalate.
Advice is voluntary.
Kudos / Solution appreciated.
Haven't Found your Answer?
It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.
- Swingset in Disputes and Limitations Archives
- No paypal protection even though used paypal can't contact seller in Disputes and Limitations Archives
- Someone sent me money mistakenly in Disputes and Limitations Archives
- Shame on PayPal, denied my case and refused to refund for a scam website in Disputes and Limitations Archives
- Two of my transactions are held due to unauthorized transaction in My Money Archives