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I didn’t buy anything

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New Community Member

I didn’t buy anything

I have charged for $84 from my bank account yesterday from paypal and I didn’t buy anything the billing shipment is shipping to melbourne but I live in sydney. Seems like I got hacked from someone and your cancellation policy really hard to get through. How can I solve this problem ? I really need my money back because that’s not even me!
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Volunteer Advisor

Re: I didn’t buy anything

@Nicha 

 

if you were hacked......

Click on the transaction in your paypal account and use the 'report a problem' link at the bottom to report it as unauthorised if that is what it was.

An unauthorised transaction means that your Paypal account was hacked and used without your consent.
If Paypal check IP addresses / devices etc and find that it was hacked then yes you should receive your refund.

I hope you changed your password and security questions?
I hope you ran a virus scan on your computer?
I would also be telling my card issuers and bank accounts company that the account was hacked so that they can keep an eye on your account OR remove the financial info involved until things are sorted.


Advice is voluntarily given.
Kudos / Solution appreciated if I helped you.