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I'd like to contact PayPal's legal department before officially filing a civil suit

Contributor

I'd like to contact PayPal's legal department before officially filing a civil suit

After several years in good standing, and no violations to the paypal user agreement, my account was just cancelled, without a word of explanation, and no means of overturning or disputing the decision.

 

I'm simply floored at the unprofessional (borderline criminal) behavior engaged in, here... and I plan to use my platform and reach to make sure my experience is heard far and wide, accordingly. There's absolutely no justification for this, and frankly, I'm furious.

 

This is the last straw for me, and if not rectified immediately (and I'm not sure how it would be, as PayPal seems to make it maddeningly difficult to speak to a human being) I'm going to go ahead with legal action.

 

I'd like to know who I can speak with before taking these steps... any help is greatly appreciated.

3 REPLIES 3
Esteemed Advisor

Re: I'd like to contact PayPal's legal department before officially filing a civil suit

@Jmedlin 

 

I suggest opening a case with bbb.org under PayPal San Jose CA to get PayPal Office of Executive Escalations to review your account. Could have been a misunderstanding or a false positive by the security system.

 

Keep in mind that there are many, many things we can do with our accounts to violate the restricted activities and acceptable use policy that are not mentioned but are somehow related. PayPal may not be obliged to reveal it to keep their security model confidential.

 

It's the pits to have one's account thrown into the scrap heap but try see both sides where possible. Hope you can get your account restored. Some have because it was a misunderstanding/false positive. But if after review, PayPal is final about their decision then they have the right to not do business with who they so choose.


Kudos & Solved are greatly appreciated. 🙂
Contributor

Re: I'd like to contact PayPal's legal department before officially filing a civil suit

<<PayPal may not be obliged to reveal it to keep their security model confidential.>>

 

Does this not strike you as absurdly unfair?

The very least a company this large and monopolistic might do in such a circumstance is give you some hint of what you've done... especially in cases such as this. Having read them in full twice over, I can now state with complete confidence that there's simply no way I could've violated any of their stated terms. I received donations from individuals for my creative work (which I suspect is the real reason for their actions: political disagreement), and once paid for firewood... and this is the extent of my PayPal usage. I've never done anything that might be deemed even remotely suspect.

 

To be so flippantly brushed aside, without even a single word of explanation, is just maddening.. and shouldn't be allowed. If tech companies continue to act in such a heavy-handed and dictatorial manner, they're going to have an extremely rocky future... and after this experience, I plan to help make sure this is the case.

 

I like to consider myself fair-minded, level headed, I make active efforts to to be kind and understanding. Having said that, this situation has me furious, and I don't intend to take it lying down.

 

 

Contributor

Re: I'd like to contact PayPal's legal department before officially filing a civil suit

Hi

 

i would be interested in finding out what legal recourse you can take against Paypal for there total lack of accountability.

My issue is The Letter of Authorization.

ive been locked out my account for 6 months now. Ive overcome each hurdle except the Letter of Authorization. Paypal refuses to tell me why it is denied for 36 times. now I need my money out. the call centre is closed and the message cente is useless.

 

any advise gladly taken.