I cannot resolve my account limitation

[jason_ha]

I have submitted a photo id and now need to change password. But every time I try to change it, it just says "check your current password". 

I can sign in with no problems so I don't know what there is to check? 

I have tried using the message center but apparently all agents are offline even during operating periods.

[PayPal_Tricia · Accepted solution]

Hi @jason_ha, 

I'm sorry to hear of the confusion and trouble reaching us. Have you tried changing your password? If that doesn't work, I recommend reaching out to us so we can look further into us. If you're unable to reach us using our contact page, you can also reach us on Facebook and Twitter. 

I hope this information helps!

Thanks, 
PayPal_Tricia

[jason_ha]

Turns out I used some invalid symbols in my new password. Thanks for the help

[PayPal_Olivia]

Hi @jason_ha,

Thank you for letting us know of the outcome! I'm glad it's resolved now.

Olivia

[BMBradley]

It doesn't work for me. I have the same thing. PLEASE HELP ME