I cannot get a hold of anyone at paypal on the phone
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I have called 4 times today. After about 2 minutes on hold it just disconnects me. I received a broken item from DJI. In DJI's infinate wisdom they choose not to stand behind their own products. I got paypal involved since that is how I paid. They tell me that I have to pay to ship it back to DJI in China? The address they gave me is
Return shipping address
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And they tell me to put returns so there will be no tax when it arrives in China. The address is not a valid address. USPS cannot find the address in CA or in China. In Ca it has a different zipcode.
What am I supposed to do.
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Hi @Tessey,
Thank you for your post and welcome to the Community Forum!
In cases like this, it may be that there was a miscommunication regarding the return shipping address. The best option would be to give us a call and if the calls drop, to try at a later time. If you would like to call in, you can find the correct phone number for your country by clicking 'Help & Contact' at the bottom of the PayPal homepage and by clicking 'Contact us' and then 'Call us'.
I hope this helps.
Martina
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