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I can’t use my account

Marcos94
New Community Member

I can’t use my account

My account doesn’t allow me to receive money or send I can’t even confirm my identity everything I try to do I get a message saying there has been a problem and to contact PayPal but that didn’t help at all
1 REPLY 1
kernowlass
Esteemed Advisor

Re: I can’t use my account

@Marcos94 


Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages...

1. Paypal phones are slowly re-opening and increasing in numbers (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.


Advice is voluntary.
Kudos / Solution appreciated.