I can't file a dispute as no transaction showing
Steve-ryan-sr5
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Posted on
Feb-14-2021
11:23 AM
I ordered something on Dec 20th and it has never arrived. I have a PayPal email recording the transaction but it isn't showing in my list of transactions so I can file a dispute! Help!!
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Disputes
1 REPLY 1
kernowlass
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Feb-17-2021
05:41 AM
If you bought something online with a debit or credit card and did NOT log into your Paypal account then of course it won't show on that Paypal account because you bought as a 'guest buyer'.
However your seller may have processed that payment using their Paypal 'card reader' and so Paypal would show on your bank or card statement.
If you need to open a dispute for a 'guest buyer' transaction then you can.......
1. Phone Paypal customer services and see if they will open one for you (difficult at the moment due to covid)
OR
2. Contact your card issuer for a chargeback.
Advice is voluntary.
Kudos / Solution appreciated.
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