I believe I was scammed and I need some advice on how to get my money back!

[ShakerriaWright]

I purchased a set of couches and made the payment which I never received. I contacted PayPal through the resolution center and they found that the items were stated to be delivered. However I still have not received the items! So now I’m out of money that I could have used to purchase another set of couches. I would like to know what is the next step once they deny the claim I filed?

[kernowlass]

@ShakerriaWright 

APPEAL

To submit an appeal on the dispute that was closed, PayPal asks that you obtain a detailed report from the shipper/courier (on their letterhead or some other form of official stationary) that includes the address the seller gave them for the shipment. Or one that includes a statement mentioning your address and saying the item was delivered to a different address.
Check tracking in below link to see where it went.
https://www.17track.net/en

When you have that, contact PayPal via phone (log on to your account and click Contact at the bottom of the page, however that may not be an option at the moment due to covid), or via Facebook (send a Private Message to PayPal) or via Twitter (send a Direct Message to @AskPayPal) and say you want to appeal the denial of the dispute based on the shipper saying the item was delivered to a different address. Once it's submitted (you will be provided with directions on how to do that), the dispute will be reviewed further and a determination will be made.

You also have the option to contact your card issuer if you funded your paypal payment that way and see if they will do a chargeback for you.