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I am worried my account may close against my ability to resolve it

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I am worried my account may close against my ability to resolve it

My account has been limited as I haven’t been able to provide information it is asking for in order to resolve the limitations on my account because my wallet was stolen recently therefore I do not have access to my Bank & ID card etc details and won’t for awhile, I am worried my account may get closed against my will and I have a lot of money in my Paypal balance and am afraid I may lose it all without notice, I cannot get in touch with Paypal as their call lines are closed too and am just dreading I may lose all the money in my account before I have a chance to explain to customer support the situation.