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I am waiting for my refund, and hope I’ll get it.

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Contributor

I am waiting for my refund, and hope I’ll get it.

Got tricked by shoes. I sent £105 via paypal g&s and the seller added fake tracking to the paypal and it seems it’s got delivered, but the seller do not answer me and the shoes aren’t here. I’ve already issued a refund, but I don’t know if I’ll get money back. I hope I’ll.
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3 REPLIES 3
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PayPal Employee

Re: I am waiting for my refund, and hope I’ll get it.

Hi @szundivok ,

 

Thank you for your patience.Though our response time may be delayed, be assured we're here for you, hope you can have your money refunded by the seller but if not you can file a fraud case, you can call our customer service team or you can click the link below for further assistance.

https://www.paypal.com/hu/smarthelp/article/how-do-i-report-potential-fraud-to-paypal-faq2422?app=se...


Hope it helps and stay safe.

 

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Contributor

Re: I am waiting for my refund, and hope I’ll get it.

I ENDED UP GETTING A REFUND DUT TO FRAUDULENT COMPANY I GUESS BUT IVE ALREADY PAID MY ACCOUNT OFF AND NOW HAVE A CREDIT.  IM TRYING TO GET THAT MONEY TRANSFERRED TO MY BANK OR CAN I TRANSFER IT TO THE PAYPAL DEBIT CARD?

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Esteemed Advisor

Re: I am waiting for my refund, and hope I’ll get it.

@szundivok 

 

How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. We'll review the claim and decide on reimbursement.

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2. Click on the transaction and use the resolve a problem option at the bottom of that details page.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

https://www.paypal.com/webapps/mpp/first-dispute

DO NOT CLOSE THE DISPUTE UNTIL YOU HAVE A CLEARED REFUND OR YOUR ITEM WHATEVER THE SELLER SAYS. ALSO DON'T FORGET TO ESCALATE THE DISPUTE TO A CLAIM WITHIN 20 DAYS IF THE SELLER DOES NOT REFUND.

If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will do a chargeback for you.


Advice is voluntary.
Kudos / Solution appreciated.