I am frustrated - Help with a dispute!

pam100
Contributor
Contributor

In July I ordered $120 worth of items online from a company in Florida.  My order came directly from China, and there was also an undisclosed foreign transaction fee on my charge.  I was deceived about these items coming from America.  I never opened the package, so I requested a refund.  I was told to send back (TO CHINA).  I did, cost me $27.  I've opened a dispute, and we just keep going around and around.  I respond, and then they respond and each time tell me to ship the items back.  This has happened 2 previous times.  I have a tracking # and even photographs!  Now today I have been prompted to send the items back AGAIN.  When I go to the case on PayPal, it is asking for a response from me.  When I click on the link, nothing happens.  What can I do?  I assume they are just hoping to wear me down so I just go away!  Is there any way I can actually TALK TO SOMEONE at PAYPAL?

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