Imagine my surprise to find all of these dispute problems. The few that I've had over the years dealt with scammers on ebay.
Yesterday I ATTEMPTED to send my son $20. Right? Just a measly twenty bucks.
I was on the mobile app and clicked his photo under the contacts. It pulled up an old childhood email address that I had seen hundreds of times. I didn't know that he hadn't been using it.
As it turns out, a SCAMMER named Gina Godsil (that's the name on their unverified PayPal account) had hacked my sons childhood email. It didn't give me her name as the recipient until I sent the money and received the email notification. Funny thing is, he received the email notification that money was waiting for him, but he can't access the email or the money since it was redirected to Gina's account.
Anywho, I called PayPal. Spoke with a really nice lady who looked at the Gina Godsil account and told me that there were 'numerous' unrelated email addresses attached to it. She assured me that they'd take care of it. She walked me through the steps, told me what to type in the fields, and assured me that their Fraud team would look into the Gina Godsil account and address it.
Imagine my surprise when I receive an email tonight at nearly midnight saying that PayPal decided the transaction followed my previous activities and there was no fraud.
WHAT?!
Yeah, so...it's only twenty bucks, right? Yeah, except I receive the grand majority of my money from PayPal transactions. If I can't trust that they have my back on a measly twenty bucks, how can I be assured they'll have my back on the larger transfers? I sent a long email to PayPal and tried to explain what occurred, but if they don't make this right, I think I'm going to have to find a different money transfer app that I can feel safer with.
