I Did Not Receive My Purchase and I Can Not Track It. Where Is It?

[stormcloud]

Hello,

  I purchased an item with my credit card, but the vendor uses Pay Pal to process the purchase. I never received my item and I oly have an email to contact the vendor. I never receive any replys from the vendor. I logged into Pay Pal to track the purchase with my Transcation ID, but there does not appear to be any resolutiobn optiond. When I try to report an issue on the resolution page it takes my to some search page with no further ability to report an issue. I tried the messaging system, but the auto service can not help me and as soon as it want to transfer me to an agent, I receive a message stating the message system is not available. I can not find an email addres, there is nobody to speak to for this issue. Pay Pal is like eing trapped in a maze. Te website support is not only extermely poor, but nonexistent. From my experience Pay Pal's business platform borders on out right fraud. Any help from someone who negotiates this website on a regular basis would be appreciated.

Thanks,

Stormcloud

[tosca_cosio]

Good day @stormcloud ! You can click on this link https://www.paypal.com/ph/smarthelp/article/i-didn%E2%80%99t-receive-the-item-i-purchased-or-it%E2%8.... for more detailed information and guidance on how to go about your concern. Hope this helps! Stay Safe!