New to the community? Welcome! Please read our Community Rules and Guidelines
I ordered a hammock chair advertised on fb a month ago and have yet to receive it. To the tune of $55.00. I can’t locate a contact for the business. The name coincides with a tech company that specializes in hooks, grip and connectors. Not the same business. I would like to contact the correct ‘company’ to ask where this hammock chair is and when to expect it
I ordered an Xbox controller for 75.99 and they sent me a switch controller that retails for 24.99 on amazon. I filed a dispute and they offered me a 5% refund and told me to sell it. The website (thehurtful.com) is no longer available.
I purchased a sewing machine on 5 May 2020 and it is 8 July 2020 and still have not received. Many emails between me and someone named Angel. They keep asking me to provide them with a photo of my receipt and proof of payment and order number. I have done that several times taking the information right off of the website I purchased it from. I put in a dispute yesterday and the company contacted me again, Angel, and told me it was lost in shipping and they want to reship with a 5% discount. I declined and told them for the 5th time I wanted a refund. They keep ignoring my request for a refund and giving me the run around. Do not purchase anything from this company. I don't know why they haven't been blocked from using Paypal.
I agree, PayPal should block them, the website is a scam. They sent me a MUCH cheaper product and when I asked for a refund they told me to sell it or take a 5% refund. When I refused they told me to send it back, but the shipping costs were over $80. Since they shipped me the wrong product they should pay the return shipping, when I told them that they stopped responding. PayPal has done nothing to help.
I have had trouble too. My son located an Xbox controller on a website and I paid $75.99 for it. We received a brandless PC Switch controller which sells for $24 on amazon. I tried to look up the website and its gone. I emailed the address in the PayPal transaction and got no reply. I filed a claim with PayPal and was approved for a full refund if I returned the item. I paid about $28 to return it to the address provided in the PayPal claim (in China), figuring I'd rather have at least some of my money back. As PayPal requested, I uploaded my tracking information, which of course has basically come to a standstill since August 7 when it entered Shanghai. Who knows where the item is now. And PayPal has now closed and denied my case, claiming I didn't provide tracking info. I have two emails from PayPal confirming I provided tracking info. This whole transaction and dispute has been a joke and now I'm out over $100 for nothing!! I'm not only disappointed in the shady, dishonest seller, but even more disappointed in PayPal for how they mishandled the dispute.