Hello, A buyer recently purchased an item from me on eBay. The payment didn't go through so they cancelled the purchase. Now they've opened up a case for a refund. When I try to refund them on eBay, it says that the refund failed and to go to pay-pal. This is where I'm lost. What am i supposed to do once in pay pal to resolve this with the buyer. Also more importantly, do i need to have a bank account linked up with my eBay account because currently I just have a credit card on there. If they paid with a credit card or debit card, shouldn't the refund just go through? I've contacted the buyer to ask what method they used to pay. What steps do I take to resolve this that I'm not doing or aware of being a newbie to selling on Ebay? Please advise. Thanks. Reureu
