I have been asking to speak to a Rep at PayPal All I get is messaging. I have a simple question. I have a merchant that will not return my money till I close the dispute. Sounds not wise but what should I do. If I close it I will be out the money and maybe the product too.
If you had to close a case to get a refund then it would be pointless having a dispute process at all. NEVER close until you have a refund, if he refunds you then that would close the dispute automatically. If he doesn't escalate to a claim. Do not close it or he can ignore you and you can't open a second dispute OR re-open a closed one.
Advice is voluntary. Kudos / Solution appreciated.
