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How to reopen resolve case. Which really isn't resolve

Contributor

How to reopen resolve case. Which really isn't resolve

Need help PayPal is not helping me. I told them about a seller that separated my packages and didn't deliver the complete package. PayPal is telling me it's resolve because the seller state that they deliver it...but I have an email from the seller stating that they divide said package. Need help don't know what to do

1 REPLY 1
Esteemed Advisor

Re: How to reopen resolve case. Which really isn't resolve

@Alisalloyjah 

 

If you filed for non receipt of item then the seller would win as they have trackable proof of delivery.

You should have filed item received but not a descibed ie 1 instead of 2 then you may well have won.

 


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Kudos / Solution appreciated if I helped you.