How to receive a refund?

Sanhita
Contributor
Contributor
I have paid for a product through paypal. I am not satisfied with the product hence, I have contacted the seller for refund and she agreed. Now, I have a personal account on paypal. So, what do I need to do to receive the payment back from the seller?
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kernowlass
Esteemed Advisor
Esteemed Advisor

@Sanhita 

 

You don't have to do anything, tell the seller to click on your transaction in their paypal account and the refund option is at the bottom of that details page.

Your refund will go back to the funding source you used to pay automatically.


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kernowlass
Esteemed Advisor
Esteemed Advisor

@Sanhita 

 

You don't have to do anything, tell the seller to click on your transaction in their paypal account and the refund option is at the bottom of that details page.

Your refund will go back to the funding source you used to pay automatically.


Advice is voluntary.
Kudos / Solution appreciated.
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Sanhita
Contributor
Contributor
Thank you so much for your reply. If it's a partial refund then also they need to follow the same process?
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kernowlass
Esteemed Advisor
Esteemed Advisor

@Sanhita 

 

Yep they can issue a full or part refund from the same place.


Advice is voluntary.
Kudos / Solution appreciated.
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