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How to re-submit a dispute?

SOLVED
Mwally
Contributor

How to re-submit a dispute?

I purchased and item using PayPal/MasterCard that I learned soon after was a scam. To hopefully stop payment I immediately filed a dispute under unauthorized activity which seemed the only useable option at the time. I tried contacting the seller but all contact methods do not exist. The dispute was denied and closed as the transaction was authorized. Today I received the item.  It is a flimsy, thin vinyl jacket that was described as a "real shearling sheepskin leather" bomber jacket. I tried to re-submit a dispute using "item significantly not as described" but because of the previous complaint the system will not allow it. Can you please tell me how I can RESUBMIT the dispute using the "item significantly not as described" ????

1 ACCEPTED SOLUTION

Accepted Solutions
kernowlass
Esteemed Advisor

Re: How to re-submit a dispute?

@Mwally 


A dispute for an unauthorised transaction is telling paypal that your account was hacked and used without your consent to make that transaction.
Paypal would check IP addresses and devices and close the dispute if it was you that made the transaction.

You are only allowed 1 dispute per transaction so the only way you can get a second dispute opened is to contact Paypal (when and if you can) and see if they will open a second dispute for you.
They may decline citing policies but if you say what happened then they might open a second dispute for you.

If not then if you funded your paypal payment via a credit card then consider contacting your card issuer and see if they will help you with a chargeback?


Advice is voluntary.
Kudos / Solution appreciated.

View solution in original post

1 REPLY 1
kernowlass
Esteemed Advisor

Re: How to re-submit a dispute?

@Mwally 


A dispute for an unauthorised transaction is telling paypal that your account was hacked and used without your consent to make that transaction.
Paypal would check IP addresses and devices and close the dispute if it was you that made the transaction.

You are only allowed 1 dispute per transaction so the only way you can get a second dispute opened is to contact Paypal (when and if you can) and see if they will open a second dispute for you.
They may decline citing policies but if you say what happened then they might open a second dispute for you.

If not then if you funded your paypal payment via a credit card then consider contacting your card issuer and see if they will help you with a chargeback?


Advice is voluntary.
Kudos / Solution appreciated.

View solution in original post