How to open a dispute without transaction number

Damis8
New Community Member

Hello,

I have bought an item on eBay and I have paid using my credit card (i have paypal but i have used my credit card).

I dont have a paypal transaction number (ebay doesnt tell me and cant open a dispute).

So I want to open a dispute on Paypal, how can I without the transaction number?

thanks in advance!

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@Damis8 


If you need to open a dispute for a 'guest buyer' transaction then you can.......

1. Phone Paypal customer services and see if they will open one for you (difficult at the moment due to covid)
OR
2. Contact your card issuer for a chargeback.


Advice is voluntary.
Kudos / Solution appreciated.
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