How to make a dispute to a claim (no button)
Nickschanke
Contributor
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Posted on
Mar-27-2020
03:05 PM
During the coronavirus, I have been trying to escalate my dispute to a claim because the buyer is not responding. Everyone says to click the button but there is no button for me. I don’t know what to do?
Labels:
- Labels:
-
Disputes
4 REPLIES 4
WarrenPink
PayPal Employee
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Mar-29-2020
07:59 AM
Hi @Nickschanke, I hope you're doing well! Escalating a dispute to claim is highly effective using a browser. The link below is the process of escalating a claim and where to escalate it. I hope this helps! Stay Safe.
https://www.paypal.com/us/smarthelp/article/how-do-i-escalate-a-dispute-to-a-claim-faq822?app=search...
https://www.paypal.com/us/smarthelp/article/how-do-i-escalate-a-dispute-to-a-claim-faq822?app=search...
alx0606
Contributor
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Mar-29-2020
09:23 AM
Hi warren I have the same issue the escalate option is not seen even on a web browser. No one is available when u called and no one is replying messages in message center. Would the claim close if not escalated? How do I go about escalating ??
WarrenPink
PayPal Employee
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Mar-29-2020
06:35 PM
Hello @alx0606, sorry for that inconvenience. May I ask what type of dispute did you file? Is it Item not receives, significantly not as described or billing issue?
mjp0712
New Community Member
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Apr-28-2021
02:33 PM
I just had the same problem earlier today when trying to complete it on my phone browser so I tried it on my laptop after and the submit button was there!
Haven't Found your Answer?
It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.
Related Content
- Getting money back from Ebay in Payments Archives
- Claim denied by Paypal resolution in Disputes and Limitations Archives
- Seller refuses to refund after dispute closed. in Disputes and Limitations Archives
- I was denied resolution twice in Disputes and Limitations Archives
- Is it true that a seller cannot refund money while a dispute is open? in Disputes and Limitations Archives