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How to get refund amount to sender when your PayPal account blocked

New Community Member

How to get refund amount to sender when your PayPal account blocked

Hi,

 

Can you help with these situation .I have transferred my bonusly points to PayPal worth 25$ ,I received a mail stating Your payment is waiting, I removed my PayPal account after that.

Received mail content :

Before we can deposit the funds into your account, we need a bit more information about your account or recent transactions. To provide that, just log in to your account, and go to your account overview. Select the More menu, then choose the link that takes you to our Resolution Centre.

Please provide the missing information by 31 October 2020, or the funds will be returned to the sender. 

 

I waited till oct 31 ,I didn't get my sent money back to my bonusly account (sender).

How can I approach further, when can I receive my money back