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How to get a refund

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Contributor

How to get a refund

I purchased several items from PinkyChloe. I filed a claim on PayPal. The seller sent me a bogus tracking number without a carrier. I can't even google the tracking number. I login to PayPal this morning. I type in my escalation and hit submit and it tells me something went wrong. I am confused. I have time. All of sudden I get an email that says my case is closed. Is it common PayPall allows this?  You just let sellers rip people off? I did my part and was allowing time for the package to show up. The sent notification of tracking # on 11/16/20. I want my $51.38 back! I spent money and got NOTHING!

1 REPLY 1
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Esteemed Advisor

Re: How to get a refund

@marissasb9 

 

You filed a dispute for non receipt of item and the seller provided trackable proof of delivery so of course paypal will close the case as its automated so tracking closes it.

 

However you can............


APPEAL

To submit an appeal on the dispute that was closed, PayPal asks that you obtain a detailed report from the shipper/courier (on their letterhead or some other form of official stationary) that includes the address the seller gave them for the shipment. Or one that includes a statement mentioning your address and saying the item was delivered to a different address.
Check tracking in below link to see where it went.
https://www.17track.net/en

When you have that, contact PayPal via phone (log on to your account and click Contact at the bottom of the page, however that may not be an option at the moment due to covid), or via Facebook (send a Private Message to PayPal) or via Twitter (send a Direct Message to @AskPayPal) and say you want to appeal the denial of the dispute based on the shipper saying the item was delivered to a different address. Once it's submitted (you will be provided with directions on how to do that), the dispute will be reviewed further and a determination will be made.

You also have the option to contact your card issuer if you funded your paypal payment that way and see if they will do a chargeback for you.


Advice is voluntary.
Kudos / Solution appreciated.