We currently have limited customer service staffing due to Coronavirus (COVID-19) safety precautions. We encourage you to find quick answers to your questions by searching the community forum, visiting our Help Center, or messaging us (message response times will be delayed). Thank you for your patience.
PayPal protection is applicable to payment done through a personal PayPal account. If your transaction is not found in you activity page or transaction logs, the payment might have been completed as a guest user. Our purchase protection is not applicable for one time guest check out. Since this is a one-time guest check out and paid using your Card, you may contact your card issuer to seek assistance as they can surely have best options for you.