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How to edit the refund amount of a currently opened case.

New Community Member

How to edit the refund amount of a currently opened case.

Hi,

 

I opened a case for a partial refund by a mistake, but I want it to be a full refund.

How should I do it?

 

 

1 REPLY 1
Moderator

Re: How to edit the refund amount of a currently opened case.

Hi @MEIT,

 

You may need to contact our customer support to correct this, but you can also try escalating the dispute to a claim which allows PayPal to get involved in resolving the situation. Here's information on how to do this:

 

How do I escalate a dispute to a claim?

 

If you need additional assistance, please contact our customer service by following the Help & Contact link at the bottom of the page, or you can also reach us on Facebook or at @AskPayPal on Twitter.  I hope this helps and thank you for joining the Community!
 

Michelle 

 

If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.