New to the community? Welcome! Please read our Community Rules and Guidelines
Chat with our moderator team Wednesdays between 1-2pm PT (4-5pm ET) and Fridays between 4-5pm GMT. Learn more in Community Events
I purchased a used phone last week from a user on Swappa. Payment was made via credit card through PayPal, but I did not log into my account when making the payment. I need to return the phone as it's not working and want to raise a dispute. How do I create a dispute when the transaction ID is not associated with my account?
If you bought something online with a debit or credit card and did NOT log into your paypal account then of course it won't show on your paypal account as you bought as a 'guest buyer'.
If you need to open a dispute for a 'guest buyer' transaction then you can.......
1. Phone Paypal customer services and see if they will open one for you OR
2. Contact your card issuer for a chargeback.