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How to create a dispute if the payment was made without logging into a PayPal account?

New Community Member

How to create a dispute if the payment was made without logging into a PayPal account?

I purchased a used phone last week from a user on Swappa.  Payment was made via credit card through PayPal, but I did not log into my account when making the payment.  I need to return the phone as it's not working and want to raise a dispute.  How do I create a dispute when the transaction ID is not associated with my account?

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2 REPLIES 2
Volunteer Advisor

Re: How to create a dispute if the payment was made without logging into a PayPal account?

@braddewhat

If you bought something online with a debit or credit card and did NOT log into your paypal account then of course it won't show on your paypal account as you bought as a 'guest buyer'.

If you need to open a dispute for a 'guest buyer' transaction then you can.......


1. Phone Paypal customer services and see if they will open one for you OR
2. Contact your card issuer for a chargeback.


Advice is voluntarily given.
Kudos / Solution appreciated if I helped you.
New Community Member

Re: How to create a dispute if the payment was made without logging into a PayPal account?

Thanks. I think I need to go through my credit card issuer as when I phoned customer services the IVR did not give me the option to speak to an agent and referred me to dispute resolution which is useless for Guest purchases.