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How to contact an actual C/S rep

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How to contact an actual C/S rep

I have been going round and round for days on this wsbite in regards to a dispute I filed. I need to talk to an actual person due to there is no where I can submit my response to something they are requesting from me that I do not agree as being the solution from the company that is a total scam. If I do not provide the info the case will be closed and I am **bleep** out of my refund. Hiw do you get a hold of an actual person