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How to close my account.....USA

SOLVED
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Contributor

How to close my account.....USA

Does ANYONE KNOW how to Talk To a LIVE HUMAN BEING regarding my PayPal Acct.?

 

My account was hacked while I was sleeping.  The next morning I became aware that someone had charged my PayPal acct. six successive times within 10 minutes for a certain (same) amount.  I immediately removed my bank acct. and backup charge card from the acct.  Then, called my bank, and had them reject any transactions to PayPal.......which they did.  What I didn't know was that PayPal, having been denied the transactions via my bank acct., then charged my NOW removed charge card.  So, NOT HAPPY that that happened on the part of PayPal, and Not Happy that it took Chase to FINALLY QUESTION what was going on by the 6th Transaction which was Denied.  So, NOW, I can't close my PayPal acct. because they say I have a Deficit.  

 

Need to talk to a Human........Any Suggestions?!

Thanks!

1 ACCEPTED SOLUTION

Accepted Solutions
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Esteemed Advisor

Re: How to close my account.....USA

@NOlikee 


Paypal phones are mostly non operational since covid but sometimes you get lucky.
If there is one available it will show when you click help / contact bottom left of Paypal pages for options available in your country.
Live chat is randomly available.
You can send them a message.
Or have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.


Advice is voluntary.
Kudos / Solution appreciated.

View solution in original post

3 REPLIES 3
Highlighted
Esteemed Advisor

Re: How to close my account.....USA

@NOlikee 


Paypal phones are mostly non operational since covid but sometimes you get lucky.
If there is one available it will show when you click help / contact bottom left of Paypal pages for options available in your country.
Live chat is randomly available.
You can send them a message.
Or have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.


Advice is voluntary.
Kudos / Solution appreciated.

View solution in original post

Highlighted
Contributor

Re: How to close my account.....USA

NEVER EVER do I do Facebook or Twitter.......the Doom of Humanity!  There's NOTHING like Talking to a HUMAN BEING.  Real Simple!  YES, I've messaged.......it's like being in the STONE AGE.  Somehow, we've reverted!  The messages are.....hmmmm.....ODD.....Like Stepford Wives' Odd.  I don't need FEELINGS for my problem!  I need SOLUTIONS via a HUMAN BEING!

Highlighted
Esteemed Advisor

Re: How to close my account.....USA

@NOlikee 

 

I can only give you the options available, if you can't or don't want to use them then nothing else I can do about it is there.


Advice is voluntary.
Kudos / Solution appreciated.