I experience, that the Team for disputes cannot answer the questions and provide explanations or at least reference to policies or a link.
The consultants keep all vague and are never specific, what they do not like about the submitted evidence of delivery.
I receive all the time the same standard template and have the impression, the call centre is based in India and the consultants have no other templates.
If they read I cannot judge as I wonder, why they cannot provide professional feedback or if they don't have the knowledge involve management.
Problems are also not escalated to Management and kept at the "floor" with the same message over and over.
How can PayPal customers approach management and escalate their case ?
What is the best way, so management can listen to the concerns ?
Quite frustrating as client and not adding value.
Jorg
