I'm sorry to hear you haven't received your products. You may have the option to appeal the case online. If the option isn't showing, you'll want to contact Customer Support. You can contact Customer Support on Twitter by sending DM to @AskPayPal or a PM on Facebook by going to facebook.com/PayPal. Support may also be reached by clicking 'Contact' at the bottom of any PayPal webpage.
I hope this helps!
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