First try contacting the seller - if that does not work out, then your next option is to open a dispute in the Resolution Center requesting a refund.
* Open a dispute within 180 days of the date you made the payment. If you are unable to resolve the dispute directly with the seller, proceed to the next Step. PayPal will place a hold on all funds related to the transaction in the seller's account until the dispute is resolved or closed.
* Escalate the dispute to a claim for reimbursement within 20 days after opening the dispute, if you and the seller are unable to come to an agreement, or PayPal will automatically close the dispute. You can escalate the dispute to a claim for reimbursement through the Resolution Center. The seller or PayPal may also escalate the dispute to a claim at this point. If you are making an Item Not Received claim, PayPal may ask you to wait at least 7 days from the transaction date to escalate the dispute.
