How refund money for shipping of goods IF returning for seller goods (mistake,different get goods)

Edvinas7
Contributor
Contributor

How refund money for shipping of goods IF returning for seller goods (mistake,different get goods)
Im open case,and I must return item to seller and get refund money,but shipping is very expensive.. I think the seller must payed for him mistakes..

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kernowlass
Esteemed Advisor
Esteemed Advisor

@Edvinas7 

 

Paypal buyer protection can never be a 100% coverall, so in the event of a dispute you need to bear in mind possible return trackable costs before you buy from that seller / item / country.

Paypal state this >>
PayPal is not obliged to reimburse you for any costs that you incur to comply with any of PayPal’s requests for cooperation for the purpose of resolving the problem (including, without limitation, costs that you incur to return a SNAD item to the Payment Recipient or another party as PayPal requests), although sometimes it may reimburse these costs.

Although they will compensate you for some of the cost if you have activated the return shipping on us option (if available in your country) at some point before you made that transaction.
You also have the option to do a chargeback via your card issuer instead of a Paypal dispute if you funded your Paypal payment via a credit card.




Advice is voluntary.
Kudos / Solution appreciated.
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