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So I take it you filed Significantly Not as Described claim, did you escalate to get PayPal to review the dispute first, and then wait for their decision and then provide the tracking number? Maybe the process has to happen like that. Or, their dispute system bots made an error. It had to be machine learning software deciding these cases initially, let's be real, with outcomes train wrecking like this.
You can either get in contact with PayPal customer service to appeal/review the case properly or just dispute through your credit card if that is how you paid, since PayPal already closed the case against you. Your CC may just refund you right away when you explain things to them and provided proof of delivery.
PayPal customer service response may take longer due to Covid-19 situation.
Please visit this page:
Click MESSAGE CENTER or click LOG IN to access your message center or for live chat where available.
Or try Social media:
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Twitter (US): @AskPayPal
FYI, PayPal has a return shipping refund program. I don't think this return is eligible if you weren't already signed up prior to the dispute, but register for future purchases:
I am also facing the exact same issue, after returning the item to the seller they closed the case in the sellers favour citing that i did not provide the tracking information
@AskPayPal doesnt do anything to help, nobody is replying to message center. Can't call them as well... feeling very frustrated but there is nothing to be done