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How long to wait for dispute to be resolved during COVID?

BrianScully
New Community Member

How long to wait for dispute to be resolved during COVID?

I have an open dispute which I believe will easily be closed in my favour (evidence shows item not delivered and a payment taken / lack of comms from seller etc) however the expected resolution date keeps changing... I expected it resolved early December, that got pushed back to late December then into early Jan and now looking today it’s moved again into next week. I appreciate and assume COVID will be having its impact on PayPal but I’ve had nothing to suggest what’s happening and I can’t see a light at the end of the tunnel. I’m waiting on £180 which is a massive amount to me. Any help or advice? Thanks in advance. Brian
1 REPLY 1
kernowlass
Esteemed Advisor

Re: How long to wait for dispute to be resolved during COVID?

@BrianScully 

 

Paypal it appears are inundated with claims mainly from buyers that bought tat from these China websites or Social Media ads !
So all claims are being pushed back unfortunately. 

As long as yours has been escalated from a dispute to a claim, and is still being reviewed then you have the chance of a refund.
Sadly you will have to wait it out in the long queue though especially with staff shortages due to covid impact.  


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Kudos / Solution appreciated.