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How long does a dispute investigation take?

Member

How long does a dispute investigation take?

I ordered something from a High Street shop, came faulty. I reported it to the retailer and was asked to return it. I used their prepaid label, was sent on 22/05 and there hasn't been any signs of a refund. I opened a Paypal dispute on 29/05. I was wondering how long do I have to wait for my money to be refunded?

2 REPLIES
Volunteer Advisor

Re: How long does a dispute investigation take?

@sulace88

 

Which dispute did you open?

Is it still open?

Did you escalate it to a claim?

Did paypal find in your favour?

Did you return it trackable?

Have you heard they received it?


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Kudos / Solution appreciated if I helped you.
Member

Re: How long does a dispute investigation take?

Hi. It is a claim opened by Paypal as I called them up on phone. Yes, I returned it with a tracked service which is quite a strange one, as the retailer confirmed they do not update the tracking past the Hub received point, which was on 23/05. But it is quite impossible that they haven't received the returned item yet. What do you think about the dispute time?