Hello all.
The situation is that I bought a new watch on the 30th November 2019 from an established eBay business located (as was the watch) in this country (UK). It carried a 2-year warranty. The second hand has just fallen off...
I contacted the seller and they offered to either repair it or to give me £15 to have the job done locally. On most watches this would have been a simple and cheap task but being a slim Skagen lady's watch I was told by a local watch repairer that the dial and hands couldn't be accessed via the watch's back cover, but that the glass would need removing - possibly destructively - instead; this would cost a lot more than £15.
When I told the seller this, they then informed me that their repairer was based in Italy and was closed due to the Corona virus - they'd repair the watch once they reopened. In addition, it would cost me 15 euros for the return postage.
Does anyone know where PayPal's protection stands here - am I covered in any way? Can their seller be obliged to have it repaired in this country, or offer a refund or replacement (they still have this model in stock)?
Thanks.
