cancel
Showing results for 
Search instead for 
Did you mean: 

How do I resolve a payment issue when a seller on Ebay is no longer registered or banned?

SOLVED
Contributor

How do I resolve a payment issue when a seller on Ebay is no longer registered or banned?

I bought an item on eBay on December 11, 2020.  Only a week later, I found out that this seller is not registered on eBay anymore and the item that I bought from him with Paypal was not listed too.  I want to cancel the payment, but it's already too late.  This seller is in China, so it would take me more than a month to find out if I am getting what I ordered or getting anything at all.  It's frustrating because there's not an option for me to do anything about it.  I can't seem to contact anyone on eBay or Paypal, everything is virtual agent.  Anyone can help is greatly appreciated.  Please help if you have had similar experience before.

 

Thank you.

1 ACCEPTED SOLUTION

Accepted Solutions
Esteemed Advisor

Re: How do I resolve a payment issue when a seller on Ebay is no longer registered or banned?

@trengen 


How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item OR service
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. Paypal will review the claim and decide on reimbursement.

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2. Click on the transaction and use the resolve a problem option at the bottom of that details page.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

DO NOT CLOSE THE DISPUTE UNTIL YOU HAVE A CLEARED REFUND OR YOUR ITEM WHATEVER THE SELLER SAYS. ALSO DON'T FORGET TO ESCALATE THE DISPUTE TO A CLAIM WITHIN 20 DAYS IF THE SELLER DOES NOT REFUND.

If you lose because seller provides a fake tracking number (likely) then post back for more advice.
If the item arrives and its tat the make sure you CHANGE the dispute quickly before it closes to 'not as described'.
If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will do a chargeback for you.

Also make sure you have activated the below link in case you have to return it.
https://www.paypal.com/us/webapps/mpp/returns



Advice is voluntary.
Kudos / Solution appreciated.

View solution in original post

1 REPLY 1
Esteemed Advisor

Re: How do I resolve a payment issue when a seller on Ebay is no longer registered or banned?

@trengen 


How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item OR service
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. Paypal will review the claim and decide on reimbursement.

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2. Click on the transaction and use the resolve a problem option at the bottom of that details page.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

DO NOT CLOSE THE DISPUTE UNTIL YOU HAVE A CLEARED REFUND OR YOUR ITEM WHATEVER THE SELLER SAYS. ALSO DON'T FORGET TO ESCALATE THE DISPUTE TO A CLAIM WITHIN 20 DAYS IF THE SELLER DOES NOT REFUND.

If you lose because seller provides a fake tracking number (likely) then post back for more advice.
If the item arrives and its tat the make sure you CHANGE the dispute quickly before it closes to 'not as described'.
If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will do a chargeback for you.

Also make sure you have activated the below link in case you have to return it.
https://www.paypal.com/us/webapps/mpp/returns



Advice is voluntary.
Kudos / Solution appreciated.

View solution in original post