How do I get my money back from scam website?

mtalex
New Community Member

I bought an electric scooter from a fake website. They sent a 99Cent sunglasses with the tracking number. Paypal is not protecting me and asking me to ship the garbage back to china and wait until they receive it before I get a refund. Anyone knows how to deal with this. Paypal is awful.

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kernowlass
Esteemed Advisor
Esteemed Advisor

@mtalex 

 

Paypal is doing exactly what they say they will do if you read the section on buyer protection.

 

In the event of a dispute you need to bear in mind possible return trackable costs before you buy from that seller / item / country because....

Paypal state this >>
PayPal is not obliged to reimburse you for any costs that you incur to comply with any of PayPal’s requests for cooperation for the purpose of resolving the problem (including, without limitation, costs that you incur to return a SNAD item to the Payment Recipient or another party as PayPal requests), although sometimes it may reimburse these costs.

Although they will compensate you for some of the cost if you have activated this at some point before you made that transaction.
https://www.paypal.com/us/smarthelp/article/FAQ3544

You also have the option to do a chargeback via your card issuer instead of a Paypal dispute if you funded your Paypal payment via a credit card.








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kernowlass
Esteemed Advisor
Esteemed Advisor

@mtalex 

 

Paypal is doing exactly what they say they will do if you read the section on buyer protection.

 

In the event of a dispute you need to bear in mind possible return trackable costs before you buy from that seller / item / country because....

Paypal state this >>
PayPal is not obliged to reimburse you for any costs that you incur to comply with any of PayPal’s requests for cooperation for the purpose of resolving the problem (including, without limitation, costs that you incur to return a SNAD item to the Payment Recipient or another party as PayPal requests), although sometimes it may reimburse these costs.

Although they will compensate you for some of the cost if you have activated this at some point before you made that transaction.
https://www.paypal.com/us/smarthelp/article/FAQ3544

You also have the option to do a chargeback via your card issuer instead of a Paypal dispute if you funded your Paypal payment via a credit card.








Advice is voluntary.
Kudos / Solution appreciated.
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