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How do I get a refund?

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Contributor

How do I get a refund?

Returned an item and sent emails to supplier asking for a refund and not replying. Paypal won't raise as a dispute as I had another issue with the supplier which I foolishly closed as that was rectified. Paypal say can't raise another one? So how do I progress a refund. Thank you
2 REPLIES 2
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Esteemed Advisor

Re: How do I get a refund?

@Eleanorgreenall 


You are only allowed 1 dispute per transaction so the only way you can get a second dispute opened is to contact Paypal (when and if you can) and see if they will open a second dispute for you.
They may decline citing policies but if you say you made a mistake then they might open a second dispute for you.

If not then if you funded your paypal payment via a credit card then consider contacting your card issuer and see if they will help you with a chargeback?


Advice is voluntary.
Kudos / Solution appreciated.
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Contributor

Re: How do I get a refund?

Thank you. I have contacted PP they won’t open another dispute and I paid through PP credit, so unable to do a chargeback. Looks like I am going to have to put it down to experience.