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Actually, you need to file a complaint with the Federal Trade Commission (FTC).
The same thing happened to us that most people have been complaining about on the community site. PayPal is not protecting buyers from scammers. We lost $200 after being told by PayPal we would be refunded after receiving a $19 Game Handle, when we paid for a $200 Nintendo Switch from a company in China. We sent the item back to China, have proof of mailing, sent PayPal everything they requested, and they closed our file and are refusing to address this problem.
We have now filed a complaint against PayPal for fraud with both the FTC as well as the BBB. The more complaints about this issue that are filed, the more they would probably be willing to investigate them for fraud!!!
they care less , paypal if returns your money they have return their cut too, so why should they solve the case for your favor if they going to loose money?
paypal is worst online payment system for consumers , most sellers will not except any other payment method other then PayPal . there is a reason for it and that they will win every dispute case it will come to them . this what I, have seen.
now I, try to avoid Paypal as much as I, can but choices are limited .
The real fraud is PayPal themselves..
I filed a Claim - as I did not receive a 30 pound tent I ordered.
PayPal reached out to the seller and he provided them with a bogus tracking number.
While the tracking number did relate to Seattle WA.
It in no way relates to me or the seller or the weight of the package expected.
I've worked with PayPal for a Month now and getting nowhere.
I have provided proof-positive in the form or an email from UPS Fraud Department stating that the order was not addressed to me.
I went so far as to go to Seattle UPS Customer Center (not a UPS store) where I've known the manager for 20+ years.
Another employee printed out a document that clearly shows the sender name and the recipient name and complete address of both (which are not mine).
Also printed a Second document which shows all the tracking details down to the exact delivery address (which is not mine - not to mention my 30 pound tent is only 0.9 pounds on this bogus tracking number.
Note: this is rock solid evidence that would be accepted in any court of law, and yet PayPal will not accept this evidence.
PayPal is demanding I provide an "Intranet Form" from UPS.
But UPS has indicated there is no such form as Intranet Form. The only "form" they can provide does not show the delivery address only the Zip Code.
I have already provided not only the Zip Code but the full delivery address and even the full name of the recipient and the sender.
But PayPal refuses to re-open my case.
Working on a complaint with the Washington State Attorney General - because I'm sure I'm not alone.
PayPal advertises Consumer protection - and on this particular order advertized exactly that - that is my complaint with the AG.
Once settled (one way or the other) I will close my account of just over 20 years, and fully migrate to Zelle (a reputable company - in that they clearly and honestly advertises no protections).
And even if you ship the crap back, there is no assurance you will get your refund of orignal purchase. There are people who had shipped item back and the package never got delivered (either bad address or seller refused shipment). PP stupidly waits for seller confirmation of receipt before processing refund. I can't believe a human being with intelligence wrote up these PP policies.