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Hello, I made a purchase, paid using Paypal. I did NOT receive the item but because the company provided a tracking number Paypal have concluded that i received the item. Just because the item was sent doe not mean I got it. They have no proof that I got it. Many delivery companies have taken a picture of my parcel at my feet in my porch as evidence that I have received. I have searched through Paypals midfield but cannot find a way to disagree with Paypals decision. I want to escalate this as I have paid £18 for something I have not got.
To submit an appeal on the dispute that was closed, PayPal asks that you obtain a detailed report from the shipper/courier (on their letterhead or some other form of official stationary) that includes the address the seller gave them for the shipment. Or one that includes a statement mentioning your address and saying the item was delivered to a different address.
Check tracking in below link to see where it went.
When you have that, contact PayPal via phone (log on to your account and click Contact at the bottom of the page, however that may not be an option at the moment due to covid), or via Facebook (send a Private Message to PayPal) or via Twitter (send a Direct Message to @AskPayPal) and say you want to appeal the denial of the dispute based on the shipper saying the item was delivered to a different address. Once it's submitted (you will be provided with directions on how to do that), the dispute will be reviewed further and a determination will be made.
You also have the option to contact your card issuer if you funded your paypal payment that way and see if they will do a chargeback for you.