How do I close a claim on a product?

Carlos_M12
New Community Member

So I was going through my payments list and saw a payment that made no sense to me, I continue to open a claim on it later finding out that this was for a donation and he had used his personal email and name. How do I close the claim? As I feel really bad for the guy for sending him through this craziness.

 

Hope to hear back soon!

 

Carlos

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1 REPLY 1

PayPal_Lisa
Moderator
Moderator

Hi @Carlos_M12,

 

Great question! you should be able to close the dispute in the Resolution Center. If you have trouble reach out to us on Twitter or Facebook for assistance.

 

Lisa

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