How did Paypal check with ebay that the item was delivered? - buyer dispute.

michailboda
Contributor
Contributor

Hallo.

On 5th of December i receive email from Paypal that the buyer filed a dispute.

Buyer never contacted me through ebay, filed a dispute through paypal directly.

He claimed that the item hasn't been delivered although it appears delivered to the address provided on ebay archives.

I sent a message to the buyer through ebay on 05th of December to resolve the issue but he never responded.

Although I provided Paypal with the tracking number, they say that they are unable to verify delivery and debited the amount of the transaction, and on top they charged me 20$ charge back fee.

I repeat on ebay archives the item appeared delivered.

Why Paypal are unable to verify the delivery information i provided?

Did Paypal check with ebay that the item was delivered?

How Delivery info from ebayDelivery info from ebayPaypal protect the seller?

 

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