How can your claim be denied, if the website is fake.

jeansam72
Contributor
Contributor

How can they deny my claim when the website is fake. it don't get any simpler than that. I have read 100"s if not more about Paypal and how this company does nothing to help its customers when these fake websites take our money. I even read that a few dozen people feel that Paypal is in on it with these websites helping to take peoples money. I really can see why they are saying this. It got me thinking "why" ??? does a person even use paypal? What does this company do that is so special for their customers that makes a person think it would be a good advantage for them to sign up with paypal and trust them with their money ?. I came up with "nothing that's what paypal offers, nothing" I will be canceling my account like many customers have done before me and i'm very sure many more will do after me and hopefully very soon they will be bankrupt and know how it feels to loose their money just because of the insensitive dissensions making. Paypal dont back your customers up and that's a shame. 

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kernowlass
Esteemed Advisor
Esteemed Advisor

@jeansam72 

 


Chinese Web Sites or on Social Media ads easy to spot (once you know the below signs) so buyer beware.

Paypal would not be able to check every individual seller / merchant / company in over 200 countries worldwide that adds paypal to their website to accept payments.

So they give you 'some' buyer protection but the onus is on you to risk assess your transactions.

They do stop bad companies from using Paypal when enough claims start rolling in.
However as they are in China (mostly) then its easy for them to just start over with a new name, so stopping them does not really do anything.

The best thing is to not buy from them in the first place, to recognise them -

1. No return address on the returns policy. The site will look as if its in your country (where they despatch goods from) but they will ask for returns to go back to China (returns depot) at a shipping cost often more than the item is worth.
2. No contact telephone number. if you click on contact the most you will get is webmail or an email address.
3. Rarely company address information.
4. Great pictures of items at bargain prices that turn out to be tat.
5. Fake reviews.
6. Google and you can often see previous company names as they change them once enough claims roll in and Paypal stop them using their services and start over.
7. Send fake tracking numbers to win item non receipt of item claims.



Advice is voluntary.
Kudos / Solution appreciated.
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