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How can I get an agent to contact me?

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New Community Member

How can I get an agent to contact me?

Hi, I have been trying to remove the limits on my acc since several days and there is a issue with the papers I provided because my changed acc name. I tried to contact paypal on email, calling, sent several messages and got only a reply saying that there is no agents available ever. The name on my account was changed a days ago but the paper I sent to confirm my address that is with my correct full name is still not accepted for some reason even after sending a photo of my ID and other document that included the name and full address. I think there is only robots working on paypal now since several weeks... how can I get a agent to contact me or check this issue?