I am trying to help my mother with her PayPal account. She noticed a strange PayPal charge for about $23. We looked it up and it was some gaming company with fee-based first person shooter games. Not something she/we'd buy. Went through the process to report the charge, changed her password twice during the process (I had her change it as soon as she said "strange charge").
It deducted from her PayPal balance, so it didn't seem like they had her credit card, but rather her PayPal account info.
Thought everything was OK. For about a day.
It just happened again with another gaming website and this time the charge was in Euros. About $25.
Ok...
What does someone have of hers that is allowing them to keep charging her account?
In cancelling this, PayPal asked if she had not authorized this "gift card" in June. We said "no."
I opened up her gift cards section in her My Money/Wallet section. No gift cards are recorded. There is no transaction history of any gift card. Is there some new hacker thing where they link your account to a gift card and changing the password doesn't matter? If the deductions were from her PayPal balance and not a credit card, then the hacker doesn't have a card number, right?
How do I stop future fraudulent charges coming in from these gaming websites?
