Hotrait - Should I return incorrect item delivered or should I keep it?
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Hi Everyone,
On Sunday 1/07/2018 night I follow an link from Facebook to Hotrait web site and I ordered 2 items 9.88” 4K Full Touch Screen Streaming Media Dual Lens Mirror Dash Cam with the promotion buy 2 SAVE $50 (I paid with PayPal $US129.96 = $AU183.56) as shown in Figure 1 below and got a confirm Email as shown in Figure 2.
On Monday 16/07/2018 I received an incorrect items 2 x Rear-view Mirror Vehicle Traveling Data Recorder as shown in Figure 3 below.
On Tuesday 17/07/2018 I email to <removed> and request for replacement for the items that I have ordered, but I got no respond from them.
On Monday 23/07/2018 I sent a message via Paypal web site to request for a replacement and got a respond from Hotrait to return items to Hong Kong (<removed>) as shown in Figure 4,
"Dear Customer, We’re sincerely sorry that our product can’t make you satisfied, you can return it to us if you want to. But please pay attention: 1.Please make sure the item and packing is intact. If it can’t meet our requests, we may not refund. 2. And, we only accept DHL or UPS as deliver method. Our return address:<removed>
So I escalated to Paypal to resolve this issue and Paypal requested that I return the items to China address <removed>, Shenzhen, GUANGDONG Province 518000 China" as shown in Figure 5.
"After careful review, we have determined that you are eligible for a refund. To qualify for this refund, please ship the items whose claims were granted back to the seller in their original condition and keep your tracking information. You are responsible for shipping and handling costs.
Please mail to:<removed>
The cost of return these two items to China is approx $AU40.
I keep thinking, if a Hotrait company (Zhaowei ShaSan Shopping Mall, ShaJing Street, Baoan District, ShenZhen GuangDong) could not sent a correct item that I have ordered and not responding to my email for a week, should I trust this company?
Should I spend another $AU40 to return these items and will I get my $AU183.56 refund?
What if I return the items and did not get my refund I will lost a total of $AU223.6 with nothing in my hand?
Is Hotrait a Scam web site?
[Figure 1] Ordered 9.88” 4K Full Touch Screen Streaming Media Dual Lens Mirror Dash Cam
[Figure 2] Hotrait confirm Email of the order.
[Figure 3] I received incorrect items 2 x Rear-view Mirror Vehicle Traveling Data Recorder.
[Figure 4] Hotrait request to return items to<removed>
[Figure 5] Paypal request return item to <removed>
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Hi Everyone,
Finally, I got my Full refund from PayPal (i.e $129.96 USD + $36.31 AUD postage), after I have returned the incorrect items (i.e. 2 x Rear-view Mirror Vehicle Traveling Data Recorder) to the address as provided by PayPal in "6F building4 Hao'er Jiarentai Industrial park, 164 Fengtang Rd, Yongfu Street, Bao'an District, Shenzhen, GUANGDONG Province 518000 China" and I have provided PayPal with the Tracking ID of the returned item.
Thank you PayPal for protecting us from scammers and thanks everyone for your feedback and help...
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I received a tent from these scammers, running the website molyesstore.com and advertising on Facebook.
This was the tent I wanted:
but this was the tent I received! This tent is worth £15 retail; the scammers charged me US$69.99 (£54) probably paid a couple of pounds!
So I raised a dispute with PayPal, who said I had to send it back to China tracked! The cost from the UK Royal Mail/Parcelforce was £47.50, but I paid £54, so my refund would essentially be only £7! After talking with a PayPal agent, explaining that I won't send it back for £7, I got a refund of £35, effectively losing £4 and ending up with a rubbish tent I'll never use.
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Paypal and these scam sites are working together to take peoples money then PayPal say to return the item at your expense and they have taken a long time to return your payment so the only ones that loose out are the customers.. I believe that PayPal are actually these scam sites so all they do is steal money from the customers and never make the companies that falsely advertise what they are selling.
I would recommend not using PayPal and search the internet for details on each website that you are thinking of buying from I know thats what I am doing from now on. Its just cost 9dollars for the import costs and another 15dollars to send the item back,,,,, THats how they get you because it costs to send back so most people think Sod it and keep the item they never ordered, PayPal should demand photos of the item received and if they dont match the item advertised then a full refund should be given and the scam site pays for the return then they wont post incorrect items to customers
BUT THAT WILL NEVER HAPPEN BECAUSE PAYPAL ARE A PART OF THE SCAM
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