Horrible Dispute system process
Erin54
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Posted on
Oct-14-2019
08:05 AM
Hello has anyone has had issues with PayPal dispute and claim process? I was very frustrated especially because they are not in my time zone and when I tried to get a refund from an item I never received their system kept on giving me the run around especially when I tried to escalate to a claim. I follow the instructions and the system will not allowed me and when tried to reach a live person via chat the automated system will not allowed me. I had to take a day off to be able to finally contact a live person after PayPal close my case for “lack of not escalating it to a full claim” but is not like I did not tried. Then I get these customer service representatives from out of the country and they give me the same script and when I asked to speak to a supervisor the customer service representative he said his name was Russel would not provide me with the opportunity to speak with a supervisor. Has anyone had a similar situation where you tried to resolve a dispute and tried to escalate it to a claim and could not because of system error. Even though they keep on telling me that their system does not make mistakes. Dealing with this was very frustrating.
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Disputes
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PayPal_Siobhán
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Oct-16-2019
07:16 AM
Hi @Erin54,
Welcome to the community. I am sorry you experienced issues when escalating your dispute to a claim. It is always best to try a different browser & clear your cache and cookies if you run into problems like this. Please reach out to our support team over on Facebook https://www.facebook.com/PayPalUSA/ or Twitter https://twitter.com/AskPayPal if you still need help.
Hope this helps,
Siobhan
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